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Return policy

Thank you for shopping at Butik21.com! We hope that you will find our products satisfactory. 

Cancellation

You have the right to cancel you order for any given reason within 14 days of receipt. The item/items must be unworn and returned in its original condition. The item/items must be clean and unmarked after trying them on and returned in its original package and tags. Underwear must not be tried on and are only applicable for return with an unbroken package. Return the item/items with the receipt with a statement on the reason for returning.

The order will be fully refunded when the returned items have been approved. We will issue a refund based on the payment method used at the time of purchase. The cost of returning the item/items is the customer’s responsibility.

Exchanges

You have the right to exchange any unused item within 30 days if it is in its original condition. The right for exchange is applicable when you want to change for a different size or colour. Please contact our customer service by e-mail: info@butik21.com or by telephone: +46 8 27 88 50 for help and guidance. The cost of returning the item/items is the customer’s responsibility.

Faulty or wrong item

You have the right to return a faulty or wrong item within 30 days of receipt. Please contact our customer service quoting your invoice number, name and address and with details of the product, and whether you require a refund or a replacement. Our customer service will advise on how to proceed with the return. Butik21 will refund any costs for returning the item.